A little help.

Pre-release support page draft — release availability and shipping behavior require final verification.

Need help? Email hello@lakelinelabs.com. Include the app version, your iPhone model, iOS version and what happened. A screenshot can help; remove personal information first. Never send passwords or payment-card details.

How do I play?

Choose one of the three path pieces, rotate it if needed, and place it on an empty board space. Connect matching path ends to close a loop. The loop and the region inside clear from the board, collecting gems and scoring points. Bigger captures leave more room. Endless play ends when the board fills. The daily challenge uses a fixed move budget.

Does it need internet?

The puzzle and local progress work offline. Ads, purchases, purchase restoration, web support and certain privacy controls need an internet connection. Losing a connection does not prevent starting another game.

I bought Remove Ads but still see ads.

Open Settings and select Restore Purchases while connected to the internet. Confirm the device uses the Apple Account that made the purchase. Remove Ads is a one-time purchase that removes all game ads and includes one free recovery per endless run. If restoration fails, email us with the purchase issue and app version. Do not send your Apple password or a complete receipt containing unrelated personal details.

How do I request a refund?

Apple handles App Store billing. Follow Apple's refund instructions. Your applicable consumer rights still apply.

Where do advertisements appear?

Eligible adults may see a labeled banner on the home screen, during ordinary games (including daily games) and on results. Settings, tutorials, onboarding, Collection and privacy screens have no ads. Remove Ads removes banners and full-screen ads. You can report an unsuitable advertisement from Settings → Help & support → Report an advertisement.

Why is a recovery unavailable?

A recovery is limited to one per endless run and is not part of the daily challenge. In the ad-supported mode it requires an available rewarded ad and the network's completion event. A recovery never guarantees a winning score. If an ad fails or is unavailable, you can always start a new run. Protected/private play and Remove Ads users receive a free recovery when the game rules allow one.

Can I change advertising privacy choices?

Open Settings. Advertising privacy choices appears where a consent-management entry is required. Settings → Age & ad preferences lets you choose protected private play and stop future ads. If your age is under 18 or undisclosed, advertising requests remain disabled. You do not have to disclose your age to play. Privacy settings do not erase data already processed by a provider; see the Privacy Policy for contacts and rights.

How do I erase progress or make a privacy request?

Use Delete game progress in Settings to remove saved games, scores and badges from this device. This does not refund a purchase or erase Apple's transaction history. For information you sent to us, email hello@lakelinelabs.com with “Game privacy request.” We will explain what we hold, what is only on your device, and what a provider handles separately.

How do I report an inappropriate advertisement?

Close the ad when its close control is available. Send the advertiser/product name, approximate time, country and app version to hello@lakelinelabs.com. A screenshot is optional. Do not click or reinstall an ad to collect evidence. We use reports to block or report inappropriate creatives through our ad provider.

Accessibility

Use the game's sound and haptic settings and your device's accessibility settings. Contact us if a control, color, motion effect or text size prevents you from playing. We describe supported accessibility features in the store only after testing them.